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Seekapa strives for excellence in all we do, but we understand that there may be times when your experience does not meet expectations. If you have any concerns or issues, please use the form below to submit a complaint. We are committed to addressing your concerns promptly and thoroughly to improve our services and your satisfaction.

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1 How do I submit a complaint to Seekapa?

You can submit your complaint through the dedicated form on our ‘Complaints’ page. Please provide detailed information about your issue to help us understand and address it efficiently.

2 What information should I include in my complaint?

When submitting a complaint, please include your account details, a clear description of your issue, any relevant dates, and any steps you have already taken to resolve the matter. This information will assist us in investigating your complaint more thoroughly.

3 How long does it take to receive a response to my complaint?

We aim to acknowledge receipt of your complaint within 48 hours. A comprehensive response or resolution might take longer, depending on the complexity of the issue, but we strive to resolve all complaints as quickly as possible.

4 What can I do if I am not satisfied with the response to my complaint?

If you are not satisfied with the initial resolution of your complaint, you can request a further review. Please state your reasons for dissatisfaction, and a senior member of our team will re-evaluate your case with priority.

5Who reviews the complaints at Seekapa?

Complaints submitted to Seekapa are reviewed by our customer service team. Complex issues or those requiring further investigation may be escalated to senior management to ensure a fair and thorough review.

6Is there a way to track the status of my complaint?

Currently, we do not have a live tracking system for complaints. However, after submitting a complaint, you will receive updates via email regarding the status and progression of our investigation into your issue.

Submit a complaint

We are sorry to hear that you have had an unpleasant experience with us. Please provide us with all the necessary details so we can investigate this further

Personal Details

Title

Full name*

Passport number*

Nationality*

Phone*

Home/ Work Phone Number*

Email Address*

Address*

City

ZIP/Postal Code*

Country*

Part II. Complaint Details

Brand Name

User/ Account Number of Account Held with the Company (Sikapa Trade)*

When did the issue you are complaining about take place?*

When did you first notice that there might be a problem?*

Have you communicated your complaint to Trade Match Ltd and/or its associates?*

Yes No

Trade Match Ltd. Representative’s Name

Trade Match Ltd. Representative’s Email

Have you reported your complaint to any authority? *

Yes No

Which financial authority

I hereby certify and confirm that to the best of my knowledge, the information furnished above is true, accurate, correct and complete. * I confirm*

I acknowledge that Trade Match Ltd. will give proper notification about your complaint within five (5) days from the receipt of your complaint and provide you the unique reference number. The unique reference number should be used in all your future contact with the Company, the Financial Ombudsman and/or FSA regarding the specific complaint. We shall make every effort to investigate your complaint and provide you with the outcome of our investigation within 30 business days from today. In case additional information is required, you shall be contacted by one of our officers. Please note that in order to expedite the investigation we require/request your full cooperation. Please refer to the “Complaints Procedures for Clients” page for further details on the issue.* I confirm*

Summary*

Where to Go Next?

Contact Us Page

If you need further assistance or have additional queries about setting up favorite assets, please contact us.

Platform

Welcome to Seekapa Trading! Experience the best in trading services with competitive rates and expert support. Start trading with us today!

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Company

Company Information: This website (www.seekapa.com/) is operated by Bluepine Ltd, a Seychelles investment firm, authorised and regulated by the Financial Services Authority of Seychelles with license number SD183. Bluepine Ltd is located at Suite 205, 2nd Floor, Waterside Property Limited, Eden Island, Seychelles

Bluepine Ltd and Redpine Capital Limited belong to the same Group of Companies.
Redpine company number is 393695 and main offices are at Vasili Michaelidi 21-23, Areti Tower, 2nd Floor, 3026, Limassol, Cyprus

Bluetimber Ltd, a company incorporated under the laws of Cyprus with registration number HE462052 and with registered address at Vasili Michaelidi 21-23, Areti Tower, 3026, Limassol, Cyprus facilitates payments services for Seekapa.

Risk warning: Contracts for difference (‘CFDs’) is a complex financial product, with speculative character, the trading of which involves significant risks of loss of capital. Trading CFDs, which is a marginal product, may result in the loss of your entire balance. Remember that leverage in CFDs can work both to your advantage and disadvantage. CFDs traders do not own, or have any rights to, the underlying assets. Trading CFDs is not appropriate for all investors. Past performance does not constitute a reliable indicator of future results. Future forecasts do not constitute a reliable indicator of future performance. Before deciding to trade, you should carefully consider your investment objectives, level of experience and risk tolerance. You should not deposit more than you are prepared to lose. Please ensure you fully understand the risk associated with the product envisaged and seek independent advice, if necessary. Please read our Risk Disclosure document.

Regional Restrictions: Bluepine Ltd does not offer services within the European Economic Area as well as in certain other jurisdictions such as the USA, British Columbia, Canada and some other regions.

Bluepine Ltd does not issue advice, recommendations or opinions in relation to acquiring, holding or disposing of any financial product. Bluepine Ltd is not a financial adviser.

Company Information: This website (www.seekapa.com/) is operated by Bluepine Ltd, a Seychelles investment firm, authorised and regulated by the Financial Services Authority of Seychelles with license number SD183. Bluepine Ltd is located at Bluepine Ltd
F20, 1st floor, Eden Plaza, Eden Island; Seychelles 0000

Bluepine Ltd does not issue advice, recommendations or opinions in relation to acquiring, holding or disposing of any financial product. Bluepine Ltd is not a financial adviser.

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Popular stocks

Crypto

CFD

Currencies

Support

Gold

Your Feedback
Matters to Us

Frequently Asked Questions