Your Feedback Matters to Us
We are committed to addressing your feedback promptly and thoroughly, ensuring we continuously improve both our services and your overall satisfaction.
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Frequently Asked Questions
Hey there! Got questions? We’ve got answers. Check out our FAQ page for all the deets. Still not satisfied? Hit us up.
01 How do I submit a complaint to Seekapa?
How do I submit a complaint to Seekapa?
You can submit your complaint through the dedicated form on our ‘Complaints’ page. Please provide detailed information about your issue to help us understand and address it efficiently.
02 What information should I include in my complaint?
What information should I include in my complaint?
03 How long does it take to receive a response to my complaint?
How long does it take to receive a response to my complaint?
We aim to acknowledge receipt of your complaint within 5 days. A comprehensive response or resolution might take longer, depending on the complexity of the issue, but we strive to resolve all complaints as quickly as possible.
04 What can I do if I am not satisfied with the response to my complaint?
What can I do if I am not satisfied with the response to my complaint?
05 Who reviews the complaints at Seekapa?
Who reviews the complaints at Seekapa?
06 What security measures does Seekapa implement for trading accounts?
What security measures does Seekapa implement for trading accounts?
Currently, we do not have a live tracking system for complaints. However, after submitting a complaint, you will receive updates via email regarding the status and progression of our investigation into your issue.
