{"id":13404,"date":"2024-05-15T17:19:59","date_gmt":"2024-05-15T17:19:59","guid":{"rendered":"https:\/\/seekapa.com\/complaints\/"},"modified":"2026-01-25T07:23:45","modified_gmt":"2026-01-25T07:23:45","slug":"complaints","status":"publish","type":"page","link":"https:\/\/seekapa.com\/pt\/complaints\/","title":{"rendered":"Queixas"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"13404\" class=\"elementor elementor-13404\" data-elementor-post-type=\"page\">\n\t\t\t\t<div class=\"elementor-element elementor-element-a992290 e-flex e-con-boxed e-con e-parent\" data-id=\"a992290\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-68b259a elementor-widget elementor-widget-image\" data-id=\"68b259a\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img fetchpriority=\"high\" decoding=\"async\" width=\"640\" height=\"267\" src=\"https:\/\/bcdn.seekapa.com\/wp-content\/uploads\/2025\/11\/hero-image1.png\" class=\"attachment-large size-large wp-image-35921\" alt=\"\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-3fa5a2d elementor-widget__width-initial elementor-widget elementor-widget-shortcode\" data-id=\"3fa5a2d\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"shortcode.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-shortcode\"><div class=\"aioseo-breadcrumbs\"><span class=\"aioseo-breadcrumb\">\n\tPagina inicial\n<\/span><\/div>\n<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-8125cd0 elementor-widget elementor-widget-heading\" data-id=\"8125cd0\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h1 class=\"elementor-heading-title elementor-size-default\">Seu Feedback \u00e9 <span>Importante para N\u00f3s<\/span><\/h1>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-d966046 elementor-widget__width-initial elementor-widget elementor-widget-text-editor\" data-id=\"d966046\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Na Seekapa, buscamos a excel\u00eancia em tudo o que fazemos. No entanto, reconhecemos que podem ocorrer situa\u00e7\u00f5es em que sua experi\u00eancia n\u00e3o atenda \u00e0s expectativas. Se voc\u00ea tiver alguma preocupa\u00e7\u00e3o ou problema, compartilhe conosco usando o formul\u00e1rio abaixo.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-da06feb elementor-widget__width-initial elementor-widget elementor-widget-text-editor\" data-id=\"da06feb\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Estamos comprometidos em responder ao seu feedback de forma r\u00e1pida e completa, garantindo que continuemos aprimorando nossos servi\u00e7os e sua satisfa\u00e7\u00e3o geral.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-20dfee2 e-flex e-con-boxed e-con e-parent\" data-id=\"20dfee2\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-56493be elementor-widget elementor-widget-heading\" data-id=\"56493be\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Submit Your Feedback\n\n<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-9dda8bc elementor-widget__width-inherit elementor-widget elementor-widget-text-editor\" data-id=\"9dda8bc\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>We are sorry to hear that your experience didn\u2019t meet your expectations.\u00a0<\/p><p>We value your feedback and would appreciate any details you can provide so we can look into this matter.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-7dd80b6 e-con-full e-flex e-con e-child\" data-id=\"7dd80b6\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-c16b807 e-con-full e-flex e-con e-child\" data-id=\"c16b807\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-6e19800 elementor-widget__width-initial elementor-widget elementor-widget-wpforms\" data-id=\"6e19800\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"wpforms.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<style id=\"wpforms-css-vars-root\">\n\t\t\t\t:root {\n\t\t\t\t\t--wpforms-field-border-radius: 3px;\n--wpforms-field-border-style: solid;\n--wpforms-field-border-size: 1px;\n--wpforms-field-background-color: #ffffff;\n--wpforms-field-border-color: rgba( 0, 0, 0, 0.25 );\n--wpforms-field-border-color-spare: rgba( 0, 0, 0, 0.25 );\n--wpforms-field-text-color: rgba( 0, 0, 0, 0.7 );\n--wpforms-field-menu-color: #ffffff;\n--wpforms-label-color: rgba( 0, 0, 0, 0.85 );\n--wpforms-label-sublabel-color: rgba( 0, 0, 0, 0.55 );\n--wpforms-label-error-color: #d63637;\n--wpforms-button-border-radius: 3px;\n--wpforms-button-border-style: none;\n--wpforms-button-border-size: 1px;\n--wpforms-button-background-color: #066aab;\n--wpforms-button-border-color: #066aab;\n--wpforms-button-text-color: #ffffff;\n--wpforms-page-break-color: #066aab;\n--wpforms-background-image: none;\n--wpforms-background-position: center center;\n--wpforms-background-repeat: no-repeat;\n--wpforms-background-size: cover;\n--wpforms-background-width: 100px;\n--wpforms-background-height: 100px;\n--wpforms-background-color: rgba( 0, 0, 0, 0 );\n--wpforms-background-url: none;\n--wpforms-container-padding: 0px;\n--wpforms-container-border-style: none;\n--wpforms-container-border-width: 1px;\n--wpforms-container-border-color: #000000;\n--wpforms-container-border-radius: 3px;\n--wpforms-field-size-input-height: 43px;\n--wpforms-field-size-input-spacing: 15px;\n--wpforms-field-size-font-size: 16px;\n--wpforms-field-size-line-height: 19px;\n--wpforms-field-size-padding-h: 14px;\n--wpforms-field-size-checkbox-size: 16px;\n--wpforms-field-size-sublabel-spacing: 5px;\n--wpforms-field-size-icon-size: 1;\n--wpforms-label-size-font-size: 16px;\n--wpforms-label-size-line-height: 19px;\n--wpforms-label-size-sublabel-font-size: 14px;\n--wpforms-label-size-sublabel-line-height: 17px;\n--wpforms-button-size-font-size: 17px;\n--wpforms-button-size-height: 41px;\n--wpforms-button-size-padding-h: 15px;\n--wpforms-button-size-margin-top: 10px;\n--wpforms-container-shadow-size-box-shadow: none;\n\n\t\t\t\t}\n\t\t\t<\/style><style id=\"wpforms-css-vars-elementor-widget-6e19800\">\n\t\t\t\t.elementor-widget-wpforms.elementor-element-6e19800 {\n\t\t\t\t\t--wpforms-button-background-color: #000000;\n--wpforms-field-size-input-height: 43px;\n--wpforms-field-size-input-spacing: 15px;\n--wpforms-field-size-font-size: 16px;\n--wpforms-field-size-line-height: 19px;\n--wpforms-field-size-padding-h: 14px;\n--wpforms-field-size-checkbox-size: 16px;\n--wpforms-field-size-sublabel-spacing: 5px;\n--wpforms-field-size-icon-size: 1;\n--wpforms-label-size-font-size: 16px;\n--wpforms-label-size-line-height: 19px;\n--wpforms-label-size-sublabel-font-size: 14px;\n--wpforms-label-size-sublabel-line-height: 17px;\n--wpforms-button-size-font-size: 17px;\n--wpforms-button-size-height: 41px;\n--wpforms-button-size-padding-h: 15px;\n--wpforms-button-size-margin-top: 10px;\n\n\t\t\t\t}\n\t\t\t<\/style><div class=\"wpforms-container wpforms-container-full wpforms-render-modern\" id=\"wpforms-32813\"><form id=\"wpforms-form-32813\" class=\"wpforms-validate wpforms-form wpforms-ajax-form\" data-formid=\"32813\" method=\"post\" enctype=\"multipart\/form-data\" action=\"\/pt\/wp-json\/wp\/v2\/pages\/13404\" data-token=\"95060299ded8c2b93249470d1d4f6863\" data-token-time=\"1776203127\"><noscript class=\"wpforms-error-noscript\">Please enable JavaScript in your browser to complete this form.<\/noscript><div class=\"wpforms-hidden\" id=\"wpforms-error-noscript\">Please enable JavaScript in your browser to complete this form.<\/div><div class=\"wpforms-page-indicator progress\" data-indicator=\"progress\" data-indicator-color=\"#ffffff\" data-scroll=\"1\" role=\"progressbar\" aria-valuenow=\"1\" aria-valuemin=\"1\" aria-valuemax=\"4\" tabindex=\"-1\"><span class=\"wpforms-page-indicator-page-title\" ><\/span><span class=\"wpforms-page-indicator-page-title-sep\" style=\"display:none;\"> - <\/span><span class=\"wpforms-page-indicator-steps\">Step <span class=\"wpforms-page-indicator-steps-current\">1<\/span> of 4<\/span><div class=\"wpforms-page-indicator-page-progress-wrap\"><div class=\"wpforms-page-indicator-page-progress\" style=\"width:25%;background-color:#ffffff\"><\/div><\/div><\/div><div class=\"wpforms-field-container\"><div class=\"wpforms-page wpforms-page-1 \" data-page=\"1\"><div id=\"wpforms-32813-field_9-container\" class=\"wpforms-field wpforms-field-pagebreak\" data-field-id=\"9\"><\/div><div id=\"wpforms-32813-field_3-container\" class=\"wpforms-field wpforms-field-layout\" data-field-id=\"3\"><label class=\"wpforms-field-label wpforms-label-hide\" aria-hidden=\"false\">Layout<\/label><div class=\"wpforms-field-layout-rows\"><div class=\"wpforms-layout-row\"><div class=\"wpforms-layout-column wpforms-layout-column-33\"><div id=\"wpforms-32813-field_1-container\" class=\"wpforms-field wpforms-field-select wpforms-field-select-style-modern\" data-field-id=\"1\"><label class=\"wpforms-field-label\" for=\"wpforms-32813-field_1\">T\u00edtulo<\/label><select id=\"wpforms-32813-field_1\" class=\"wpforms-field-medium choicesjs-select\" data-size-class=\"wpforms-field-row wpforms-field-medium\" data-search-enabled=\"\" name=\"wpforms[fields][1]\"><option value=\"\" class=\"placeholder\" disabled  selected='selected'>Senhor<\/option><option value=\"Senhor\" >Senhor<\/option><option value=\"Senhora\" >Senhora<\/option><option value=\"Senhorita\" >Senhorita<\/option><\/select><\/div><\/div><div class=\"wpforms-layout-column wpforms-layout-column-33\"><div id=\"wpforms-32813-field_2-container\" class=\"wpforms-field wpforms-field-name text-only\" data-field-id=\"2\"><label class=\"wpforms-field-label\" for=\"wpforms-32813-field_2\">Nome completo <span class=\"wpforms-required-label\" aria-hidden=\"true\">*<\/span><\/label><input type=\"text\" id=\"wpforms-32813-field_2\" class=\"wpforms-field-medium wpforms-field-required\" name=\"wpforms[fields][2]\" placeholder=\"Nome completo\" aria-errormessage=\"wpforms-32813-field_2-error\" required><\/div><\/div><div class=\"wpforms-layout-column wpforms-layout-column-33\"><div id=\"wpforms-32813-field_4-container\" class=\"wpforms-field wpforms-field-text\" data-field-id=\"4\"><label class=\"wpforms-field-label\" for=\"wpforms-32813-field_4\">N\u00famero do passaporte <span class=\"wpforms-required-label\" aria-hidden=\"true\">*<\/span><\/label><input type=\"text\" id=\"wpforms-32813-field_4\" class=\"wpforms-field-medium wpforms-field-required\" name=\"wpforms[fields][4]\" placeholder=\"N\u00famero de identifica\u00e7\u00e3o ou passaporte\" aria-errormessage=\"wpforms-32813-field_4-error\" required><\/div><\/div><\/div><\/div><\/div><div id=\"wpforms-32813-field_5-container\" class=\"wpforms-field wpforms-field-layout\" data-field-id=\"5\"><label class=\"wpforms-field-label wpforms-label-hide\" aria-hidden=\"false\">Layout<\/label><div class=\"wpforms-field-layout-rows\"><div class=\"wpforms-layout-row\"><div class=\"wpforms-layout-column wpforms-layout-column-50\"><div id=\"wpforms-32813-field_6-container\" class=\"wpforms-field wpforms-field-text text-only\" data-field-id=\"6\"><label class=\"wpforms-field-label\" for=\"wpforms-32813-field_6\">Nacionalidade <span class=\"wpforms-required-label\" aria-hidden=\"true\">*<\/span><\/label><input type=\"text\" id=\"wpforms-32813-field_6\" class=\"wpforms-field-medium wpforms-field-required\" name=\"wpforms[fields][6]\" placeholder=\"Nacionalidade\" aria-errormessage=\"wpforms-32813-field_6-error\" required><\/div><\/div><div class=\"wpforms-layout-column wpforms-layout-column-50\"><div id=\"wpforms-32813-field_7-container\" class=\"wpforms-field wpforms-field-phone numbers-only\" data-field-id=\"7\"><label class=\"wpforms-field-label\" for=\"wpforms-32813-field_7\">Telefone <span class=\"wpforms-required-label\" aria-hidden=\"true\">*<\/span><\/label><input type=\"tel\" id=\"wpforms-32813-field_7\" class=\"wpforms-field-medium wpforms-field-required wpforms-smart-phone-field\" data-rule-smart-phone-field=\"true\" name=\"wpforms[fields][7]\" aria-errormessage=\"wpforms-32813-field_7-error\" required><\/div><\/div><\/div><\/div><\/div><div id=\"wpforms-32813-field_8-container\" class=\"wpforms-field wpforms-field-pagebreak next-btn\" data-field-id=\"8\"><div class=\"wpforms-clear wpforms-pagebreak-right\"><button class=\"wpforms-page-button wpforms-page-next wpforms-disabled\"\n\t\t\t\t\tdata-action=\"next\" data-page=\"1\" data-formid=\"32813\" aria-disabled=\"true\" aria-describedby=\"wpforms-error-noscript\">Pr\u00f3ximo<\/button><\/div><\/div><\/div><div class=\"wpforms-page wpforms-page-2  next-btn\" data-page=\"2\" style=\"display:none;\"><div id=\"wpforms-32813-field_11-container\" class=\"wpforms-field wpforms-field-layout\" data-field-id=\"11\"><label class=\"wpforms-field-label wpforms-label-hide\" aria-hidden=\"false\">Layout<\/label><div class=\"wpforms-field-layout-rows\"><div class=\"wpforms-layout-row\"><div class=\"wpforms-layout-column wpforms-layout-column-50\"><div id=\"wpforms-32813-field_12-container\" class=\"wpforms-field wpforms-field-phone numbers-only\" data-field-id=\"12\"><label class=\"wpforms-field-label\" for=\"wpforms-32813-field_12\">N\u00famero de telefone residencial\/trabalho<\/label><input type=\"tel\" id=\"wpforms-32813-field_12\" class=\"wpforms-field-medium wpforms-smart-phone-field\" data-rule-smart-phone-field=\"true\" name=\"wpforms[fields][12]\" placeholder=\"N\u00famero de telefone residencial\/trabalho\" aria-errormessage=\"wpforms-32813-field_12-error\" ><\/div><\/div><div class=\"wpforms-layout-column wpforms-layout-column-50\"><div id=\"wpforms-32813-field_13-container\" class=\"wpforms-field wpforms-field-email\" data-field-id=\"13\"><label class=\"wpforms-field-label\" for=\"wpforms-32813-field_13\">Endere\u00e7o de e-mail Address: Endere\u00e7o <span class=\"wpforms-required-label\" aria-hidden=\"true\">*<\/span><\/label><input type=\"email\" id=\"wpforms-32813-field_13\" class=\"wpforms-field-medium wpforms-field-required\" name=\"wpforms[fields][13]\" placeholder=\"Endere\u00e7o de e-mail Address: Endere\u00e7o\" spellcheck=\"false\" aria-errormessage=\"wpforms-32813-field_13-error\" required><\/div><\/div><\/div><\/div><\/div><div id=\"wpforms-32813-field_14-container\" class=\"wpforms-field wpforms-field-layout\" data-field-id=\"14\"><label class=\"wpforms-field-label wpforms-label-hide\" aria-hidden=\"false\">Layout<\/label><div class=\"wpforms-field-layout-rows\"><div class=\"wpforms-layout-row\"><div class=\"wpforms-layout-column wpforms-layout-column-50\"><div id=\"wpforms-32813-field_15-container\" class=\"wpforms-field wpforms-field-text\" data-field-id=\"15\"><label class=\"wpforms-field-label\" for=\"wpforms-32813-field_15\">Endere\u00e7o<\/label><input type=\"text\" id=\"wpforms-32813-field_15\" class=\"wpforms-field-medium\" name=\"wpforms[fields][15]\" placeholder=\"Endere\u00e7o\" aria-errormessage=\"wpforms-32813-field_15-error\" ><\/div><\/div><div class=\"wpforms-layout-column wpforms-layout-column-50\"><div id=\"wpforms-32813-field_16-container\" class=\"wpforms-field wpforms-field-text\" data-field-id=\"16\"><label class=\"wpforms-field-label\" for=\"wpforms-32813-field_16\">Cidade<\/label><input type=\"text\" id=\"wpforms-32813-field_16\" class=\"wpforms-field-medium\" name=\"wpforms[fields][16]\" placeholder=\"Cidade\" aria-errormessage=\"wpforms-32813-field_16-error\" ><\/div><\/div><\/div><\/div><\/div><div id=\"wpforms-32813-field_17-container\" class=\"wpforms-field wpforms-field-pagebreak\" data-field-id=\"17\"><div class=\"wpforms-clear wpforms-pagebreak-right\"><button class=\"wpforms-page-button wpforms-page-prev wpforms-disabled\"\n\t\t\t\t\tdata-action=\"prev\" data-page=\"2\" data-formid=\"32813\" aria-disabled=\"true\" aria-describedby=\"wpforms-error-noscript\">Anterior<\/button><button class=\"wpforms-page-button wpforms-page-next wpforms-disabled\"\n\t\t\t\t\tdata-action=\"next\" data-page=\"2\" data-formid=\"32813\" aria-disabled=\"true\" aria-describedby=\"wpforms-error-noscript\">Pr\u00f3ximo<\/button><\/div><\/div><\/div><div class=\"wpforms-page wpforms-page-3  \" data-page=\"3\" style=\"display:none;\"><div id=\"wpforms-32813-field_18-container\" class=\"wpforms-field wpforms-field-layout\" data-field-id=\"18\"><label class=\"wpforms-field-label wpforms-label-hide\" aria-hidden=\"false\">Layout<\/label><div class=\"wpforms-field-layout-rows\"><div class=\"wpforms-layout-row\"><div class=\"wpforms-layout-column wpforms-layout-column-50\"><div id=\"wpforms-32813-field_19-container\" class=\"wpforms-field wpforms-field-text\" data-field-id=\"19\"><label class=\"wpforms-field-label\" for=\"wpforms-32813-field_19\">N\u00famero de usu\u00e1rio\/conta da conta mantida com a empresa (Seekapa Trade) <span class=\"wpforms-required-label\" aria-hidden=\"true\">*<\/span><\/label><input type=\"text\" id=\"wpforms-32813-field_19\" class=\"wpforms-field-medium wpforms-field-required\" name=\"wpforms[fields][19]\" placeholder=\"N\u00famero de usu\u00e1rio\/conta da conta mantida com a empresa (Seekapa Trade)\" aria-errormessage=\"wpforms-32813-field_19-error\" required><\/div><\/div><div class=\"wpforms-layout-column wpforms-layout-column-50\"><div id=\"wpforms-32813-field_20-container\" class=\"wpforms-field wpforms-field-date-time\" data-field-id=\"20\"><label class=\"wpforms-field-label\" for=\"wpforms-32813-field_20\">Quando ocorreu o problema?<\/label><div class=\"wpforms-datepicker-wrap\"><input type=\"text\" id=\"wpforms-32813-field_20\" class=\"wpforms-field-date-time-date wpforms-datepicker wpforms-field-medium\" data-date-format=\"m\/d\/Y\" data-disable-past-dates=\"0\" data-input=\"true\" name=\"wpforms[fields][20][date]\" placeholder=\"Quando ocorreu o problema?\" aria-errormessage=\"wpforms-32813-field_20-error\" ><a title=\"Clear Date\" data-clear class=\"wpforms-datepicker-clear\" style=\"display:none;\"><\/a><\/div><\/div><\/div><\/div><\/div><\/div><div id=\"wpforms-32813-field_22-container\" class=\"wpforms-field wpforms-field-date-time date-picker-2\" data-field-id=\"22\"><label class=\"wpforms-field-label\" for=\"wpforms-32813-field_22\">Quando voc\u00ea notou pela primeira vez que poderia haver um problema? <span class=\"wpforms-required-label\" aria-hidden=\"true\">*<\/span><\/label><div class=\"wpforms-datepicker-wrap\"><input type=\"text\" id=\"wpforms-32813-field_22\" class=\"wpforms-field-date-time-date wpforms-datepicker wpforms-field-required wpforms-field-medium\" data-date-format=\"m\/d\/Y\" data-disable-past-dates=\"0\" data-input=\"true\" name=\"wpforms[fields][22][date]\" placeholder=\"Quando voc\u00ea notou pela primeira vez que poderia haver um problema?\" aria-errormessage=\"wpforms-32813-field_22-error\" required><a title=\"Clear Date\" data-clear class=\"wpforms-datepicker-clear\" style=\"display:none;\"><\/a><\/div><\/div><div id=\"wpforms-32813-field_23-container\" class=\"wpforms-field wpforms-field-checkbox\" data-field-id=\"23\"><fieldset><legend class=\"wpforms-field-label\">Voc\u00ea comunicou sua reclama\u00e7\u00e3o \u00e0 Bluepine Ltd e\/ou seus associados? <span class=\"wpforms-required-label\" aria-hidden=\"true\">*<\/span><\/legend><ul id=\"wpforms-32813-field_23\" class=\"wpforms-field-required\" data-choice-limit=\"1\"><li class=\"choice-1 depth-1\"><input type=\"checkbox\" id=\"wpforms-32813-field_23_1\" data-rule-check-limit=\"true\" name=\"wpforms[fields][23][]\" value=\"Sim\" aria-errormessage=\"wpforms-32813-field_23_1-error\" required ><label class=\"wpforms-field-label-inline\" for=\"wpforms-32813-field_23_1\">Sim<\/label><\/li><li class=\"choice-2 depth-1\"><input type=\"checkbox\" id=\"wpforms-32813-field_23_2\" data-rule-check-limit=\"true\" name=\"wpforms[fields][23][]\" value=\"N\u00e3o\" aria-errormessage=\"wpforms-32813-field_23_2-error\" required ><label class=\"wpforms-field-label-inline\" for=\"wpforms-32813-field_23_2\">N\u00e3o<\/label><\/li><\/ul><\/fieldset><\/div><div id=\"wpforms-32813-field_24-container\" class=\"wpforms-field wpforms-field-pagebreak\" data-field-id=\"24\"><div class=\"wpforms-clear wpforms-pagebreak-right\"><button class=\"wpforms-page-button wpforms-page-prev wpforms-disabled\"\n\t\t\t\t\tdata-action=\"prev\" data-page=\"3\" data-formid=\"32813\" aria-disabled=\"true\" aria-describedby=\"wpforms-error-noscript\">Anterior<\/button><button class=\"wpforms-page-button wpforms-page-next wpforms-disabled\"\n\t\t\t\t\tdata-action=\"next\" data-page=\"3\" data-formid=\"32813\" aria-disabled=\"true\" aria-describedby=\"wpforms-error-noscript\">Pr\u00f3ximo<\/button><\/div><\/div><\/div><div class=\"wpforms-page wpforms-page-4 last \" data-page=\"4\" style=\"display:none;\"><div id=\"wpforms-32813-field_25-container\" class=\"wpforms-field wpforms-field-text text-only\" data-field-id=\"25\"><label class=\"wpforms-field-label\" for=\"wpforms-32813-field_25\">Nome do representante da Bluepine Ltd<\/label><input type=\"text\" id=\"wpforms-32813-field_25\" class=\"wpforms-field-medium\" name=\"wpforms[fields][25]\" placeholder=\"Nome do representante da Bluepine Ltd\" aria-errormessage=\"wpforms-32813-field_25-error\" ><\/div><div id=\"wpforms-32813-field_38-container\" class=\"wpforms-field wpforms-field-email\" data-field-id=\"38\"><label class=\"wpforms-field-label\" for=\"wpforms-32813-field_38\">Por favor, insira o e-mail do representante da Bluepine Ltd<\/label><input type=\"email\" id=\"wpforms-32813-field_38\" class=\"wpforms-field-medium\" name=\"wpforms[fields][38]\" placeholder=\"Por favor, insira o e-mail do representante da Bluepine Ltd\" spellcheck=\"false\" aria-errormessage=\"wpforms-32813-field_38-error\" ><\/div><div id=\"wpforms-32813-field_27-container\" class=\"wpforms-field wpforms-field-checkbox\" data-field-id=\"27\"><fieldset><legend class=\"wpforms-field-label\">Voc\u00ea informou sua reclama\u00e7\u00e3o a alguma autoridade? <span class=\"wpforms-required-label\" aria-hidden=\"true\">*<\/span><\/legend><ul id=\"wpforms-32813-field_27\" class=\"wpforms-field-required\" data-choice-limit=\"1\"><li class=\"choice-1 depth-1\"><input type=\"checkbox\" id=\"wpforms-32813-field_27_1\" data-rule-check-limit=\"true\" name=\"wpforms[fields][27][]\" value=\"Sim\" aria-errormessage=\"wpforms-32813-field_27_1-error\" required ><label class=\"wpforms-field-label-inline\" for=\"wpforms-32813-field_27_1\">Sim<\/label><\/li><li class=\"choice-2 depth-1\"><input type=\"checkbox\" id=\"wpforms-32813-field_27_2\" data-rule-check-limit=\"true\" name=\"wpforms[fields][27][]\" value=\"N\u00e3o\" aria-errormessage=\"wpforms-32813-field_27_2-error\" required ><label class=\"wpforms-field-label-inline\" for=\"wpforms-32813-field_27_2\">N\u00e3o<\/label><\/li><\/ul><\/fieldset><\/div><div id=\"wpforms-32813-field_28-container\" class=\"wpforms-field wpforms-field-text\" data-field-id=\"28\"><label class=\"wpforms-field-label\" for=\"wpforms-32813-field_28\">Qual autoridade financeira?<\/label><input type=\"text\" id=\"wpforms-32813-field_28\" class=\"wpforms-field-medium\" name=\"wpforms[fields][28]\" placeholder=\"Qual autoridade financeira?\" aria-errormessage=\"wpforms-32813-field_28-error\" ><\/div><div id=\"wpforms-32813-field_29-container\" class=\"wpforms-field wpforms-field-checkbox\" data-field-id=\"29\"><fieldset><legend class=\"wpforms-field-label\">Eu certifico e confirmo que, ao meu conhecimento, as informa\u00e7\u00f5es fornecidas acima s\u00e3o verdadeiras, precisas, corretas e completas. <span class=\"wpforms-required-label\" aria-hidden=\"true\">*<\/span><\/legend><ul id=\"wpforms-32813-field_29\" class=\"wpforms-field-required\"><li class=\"choice-1 depth-1\"><input type=\"checkbox\" id=\"wpforms-32813-field_29_1\" name=\"wpforms[fields][29][]\" value=\"Confirmo *\" aria-errormessage=\"wpforms-32813-field_29_1-error\" required ><label class=\"wpforms-field-label-inline\" for=\"wpforms-32813-field_29_1\">Confirmo *<\/label><\/li><\/ul><\/fieldset><\/div><div id=\"wpforms-32813-field_30-container\" class=\"wpforms-field wpforms-field-checkbox\" data-field-id=\"30\"><fieldset><legend class=\"wpforms-field-label\">Eu reconhe\u00e7o que a Bluepine Ltd notificar\u00e1 adequadamente sobre sua reclama\u00e7\u00e3o dentro de cinco (5) dias ap\u00f3s o recebimento de sua reclama\u00e7\u00e3o e fornecer\u00e1 o n\u00famero de refer\u00eancia \u00fanico. O n\u00famero de refer\u00eancia \u00fanico deve ser usado em todos os seus contatos futuros com a empresa, o Ombudsman Financeiro e\/ou a FSA em rela\u00e7\u00e3o \u00e0 reclama\u00e7\u00e3o espec\u00edfica. Faremos todos os esfor\u00e7os para investigar sua reclama\u00e7\u00e3o e fornecer-lhe o resultado de nossa investiga\u00e7\u00e3o dentro de 2 meses a partir de hoje. Caso informa\u00e7\u00f5es adicionais sejam necess\u00e1rias, um de nossos oficiais entrar\u00e1 em contato com voc\u00ea. Observe que, para agilizar a investiga\u00e7\u00e3o, solicitamos sua total coopera\u00e7\u00e3o. Consulte a p\u00e1gina &quot;Procedimentos de Reclama\u00e7\u00f5es para Clientes&quot; para obter mais detalhes sobre o problema. <span class=\"wpforms-required-label\" aria-hidden=\"true\">*<\/span><\/legend><ul id=\"wpforms-32813-field_30\" class=\"wpforms-field-required\"><li class=\"choice-1 depth-1\"><input type=\"checkbox\" id=\"wpforms-32813-field_30_1\" name=\"wpforms[fields][30][]\" value=\"Confirmo *\" aria-errormessage=\"wpforms-32813-field_30_1-error\" required ><label class=\"wpforms-field-label-inline\" for=\"wpforms-32813-field_30_1\">Confirmo *<\/label><\/li><\/ul><\/fieldset><\/div><div id=\"wpforms-32813-field_36-container\" class=\"wpforms-field wpforms-field-textarea\" data-field-id=\"36\"><label class=\"wpforms-field-label\" for=\"wpforms-32813-field_36\">Resumo <span class=\"wpforms-required-label\" aria-hidden=\"true\">*<\/span><\/label><textarea id=\"wpforms-32813-field_36\" class=\"wpforms-field-medium wpforms-field-required\" name=\"wpforms[fields][36]\" aria-errormessage=\"wpforms-32813-field_36-error\" required><\/textarea><\/div><div id=\"wpforms-32813-field_10-container\" class=\"wpforms-field wpforms-field-pagebreak\" data-field-id=\"10\"><\/div><\/div><\/div><!-- .wpforms-field-container --><div class=\"wpforms-submit-container\" style=\"display:none;\"><input type=\"hidden\" name=\"wpforms[id]\" value=\"32813\"><input type=\"hidden\" name=\"page_title\" value=\"\"><input type=\"hidden\" name=\"page_url\" value=\"https:\/\/seekapa.com\/pt\/wp-json\/wp\/v2\/pages\/13404\">\t\t<div id=\"cf-turnstile-wpf-709517175\"\r\n\t\tclass=\"cf-turnstile\" \t\tdata-sitekey=\"0x4AAAAAABmLIA1KhIrQCOKJ\"\r\n\t\tdata-theme=\"light\"\r\n\t\tdata-language=\"auto\"\r\n\t\tdata-size=\"normal\"\r\n\t\tdata-retry=\"auto\" data-retry-interval=\"1000\"\r\n\t\tdata-refresh-expired=\"auto\"\r\n\t\tdata-action=\"wpforms-32813\"\r\n\t\t\t\tdata-appearance=\"always\"><\/div>\r\n\t\t\t<script>document.addEventListener(\"DOMContentLoaded\", function() { setTimeout(function(){ var e=document.getElementById(\"cf-turnstile-wpf-709517175\"); e&&!e.innerHTML.trim()&&(turnstile.remove(\"#cf-turnstile-wpf-709517175\"), turnstile.render(\"#cf-turnstile-wpf-709517175\", {sitekey:\"0x4AAAAAABmLIA1KhIrQCOKJ\"})); }, 100); });<\/script>\r\n\t\t\t<br class=\"cf-turnstile-br cf-turnstile-br-wpf-709517175\">\r\n\t\t\t\t<style>#cf-turnstile-wpf-709517175 { margin-left: -15px; }<\/style>\r\n\t\t<button type=\"submit\" name=\"wpforms[submit]\" id=\"wpforms-submit-32813\" class=\"wpforms-submit\" data-alt-text=\"Enviando...\" data-submit-text=\"Enviar\" aria-live=\"assertive\" value=\"wpforms-submit\">Enviar<\/button><img decoding=\"async\" src=\"\/wp-content\/plugins\/wpforms\/assets\/images\/submit-spin.svg\" class=\"wpforms-submit-spinner\" style=\"display: none;\" width=\"26\" height=\"26\" alt=\"Loading\"><\/div><\/form><\/div>  <!-- .wpforms-container -->\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-90dda3d e-con-full elementor-hidden-tablet elementor-hidden-mobile e-flex e-con e-child\" data-id=\"90dda3d\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-2f2a669 e-con-full e-flex e-con e-child\" data-id=\"2f2a669\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-8fad46f elementor-widget elementor-widget-image\" data-id=\"8fad46f\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" width=\"145\" height=\"126\" src=\"https:\/\/bcdn.seekapa.com\/wp-content\/uploads\/2025\/11\/Group-169360.png\" class=\"attachment-large size-large wp-image-35926\" alt=\"\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-1ae2d32 elementor-widget elementor-widget-text-editor\" data-id=\"1ae2d32\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Estamos sempre \u00e0 sua disposi\u00e7\u00e3o.<br \/>Deixe seus dados e entraremos em contato em breve.\u00a0\u00a0<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-0d1331d elementor-widget elementor-widget-heading\" data-id=\"0d1331d\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\"><a href=\"https:\/\/seekapa.com\/contact-us\/\">Entre em contato conosco<\/a><\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-a427749 e-flex e-con-boxed e-con e-parent\" data-id=\"a427749\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-7f405ec elementor-widget elementor-widget-heading\" data-id=\"7f405ec\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Perguntas <span>Frequentes<\/span><\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-91242a1 elementor-widget__width-initial elementor-widget elementor-widget-text-editor\" data-id=\"91242a1\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Ol\u00e1! Tem perguntas? Temos respostas. Confira nossa p\u00e1gina de Perguntas Frequentes para todos os detalhes. Ainda n\u00e3o est\u00e1 satisfeito? Entre em contato conosco.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-8a35459 elementor-widget__width-initial elementor-widget elementor-widget-n-accordion\" data-id=\"8a35459\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;max_items_expended&quot;:&quot;multiple&quot;,&quot;n_accordion_animation_duration&quot;:{&quot;unit&quot;:&quot;ms&quot;,&quot;size&quot;:200,&quot;sizes&quot;:[]},&quot;default_state&quot;:&quot;expanded&quot;}\" data-widget_type=\"nested-accordion.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"e-n-accordion\" aria-label=\"Accordion. Open links with Enter or Space, close with Escape, and navigate with Arrow Keys\">\n\t\t\t\t\t\t<details id=\"e-n-accordion-item-1440\" class=\"e-n-accordion-item\" open>\n\t\t\t\t<summary class=\"e-n-accordion-item-title\" data-accordion-index=\"1\" tabindex=\"0\" aria-expanded=\"true\" aria-controls=\"e-n-accordion-item-1440\" >\n\t\t\t\t\t<span class='e-n-accordion-item-title-header'><div class=\"e-n-accordion-item-title-text\"> 01 <h3> Como posso enviar uma reclama\u00e7\u00e3o para a Seekapa?<\/h3> <\/div><\/span>\n\t\t\t\t\t\t\t<span class='e-n-accordion-item-title-icon'>\n\t\t\t<span class='e-opened' ><svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-minus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h384c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span>\n\t\t\t<span class='e-closed'><svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-plus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H272V64c0-17.67-14.33-32-32-32h-32c-17.67 0-32 14.33-32 32v144H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h144v144c0 17.67 14.33 32 32 32h32c17.67 0 32-14.33 32-32V304h144c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-1440\" class=\"elementor-element elementor-element-e70e36f e-con-full e-flex e-con e-child\" data-id=\"e70e36f\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-2645642 elementor-widget elementor-widget-text-editor\" data-id=\"2645642\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Voc\u00ea pode enviar sua reclama\u00e7\u00e3o atrav\u00e9s do formul\u00e1rio dedicado na p\u00e1gina de \u2018Reclama\u00e7\u00f5es\u2019. Por favor, forne\u00e7a informa\u00e7\u00f5es detalhadas sobre o seu problema para nos ajudar a entender e resolver de forma eficiente.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t<details id=\"e-n-accordion-item-1441\" class=\"e-n-accordion-item\" >\n\t\t\t\t<summary class=\"e-n-accordion-item-title\" data-accordion-index=\"2\" tabindex=\"-1\" aria-expanded=\"false\" aria-controls=\"e-n-accordion-item-1441\" >\n\t\t\t\t\t<span class='e-n-accordion-item-title-header'><div class=\"e-n-accordion-item-title-text\">  02 <h3>  Que informa\u00e7\u00f5es devo incluir na minha reclama\u00e7\u00e3o?<\/h3> <\/div><\/span>\n\t\t\t\t\t\t\t<span class='e-n-accordion-item-title-icon'>\n\t\t\t<span class='e-opened' ><svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-minus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h384c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span>\n\t\t\t<span class='e-closed'><svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-plus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H272V64c0-17.67-14.33-32-32-32h-32c-17.67 0-32 14.33-32 32v144H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h144v144c0 17.67 14.33 32 32 32h32c17.67 0 32-14.33 32-32V304h144c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-1441\" class=\"elementor-element elementor-element-16e11cd e-con-full e-flex e-con e-child\" data-id=\"16e11cd\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-050e7be elementor-widget elementor-widget-text-editor\" data-id=\"050e7be\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Ao enviar uma reclama\u00e7\u00e3o, inclua os detalhes da sua conta, uma descri\u00e7\u00e3o clara do problema, quaisquer datas relevantes e quaisquer passos que j\u00e1 tenha tomado para tentar resolver a quest\u00e3o. Essas informa\u00e7\u00f5es nos ajudar\u00e3o a investigar sua reclama\u00e7\u00e3o mais a fundo.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t<details id=\"e-n-accordion-item-1442\" class=\"e-n-accordion-item\" >\n\t\t\t\t<summary class=\"e-n-accordion-item-title\" data-accordion-index=\"3\" tabindex=\"-1\" aria-expanded=\"false\" aria-controls=\"e-n-accordion-item-1442\" >\n\t\t\t\t\t<span class='e-n-accordion-item-title-header'><div class=\"e-n-accordion-item-title-text\">  03 <h3> Quanto tempo leva para receber uma resposta \u00e0 minha reclama\u00e7\u00e3o?<\/h3> <\/div><\/span>\n\t\t\t\t\t\t\t<span class='e-n-accordion-item-title-icon'>\n\t\t\t<span class='e-opened' ><svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-minus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h384c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span>\n\t\t\t<span class='e-closed'><svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-plus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H272V64c0-17.67-14.33-32-32-32h-32c-17.67 0-32 14.33-32 32v144H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h144v144c0 17.67 14.33 32 32 32h32c17.67 0 32-14.33 32-32V304h144c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-1442\" class=\"elementor-element elementor-element-960dbda e-con-full e-flex e-con e-child\" data-id=\"960dbda\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-8373190 elementor-widget elementor-widget-text-editor\" data-id=\"8373190\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Nosso objetivo \u00e9 confirmar o recebimento da sua reclama\u00e7\u00e3o dentro de 5 dias. Uma resposta ou solu\u00e7\u00e3o completa pode levar mais tempo, dependendo da complexidade da quest\u00e3o, mas nos esfor\u00e7amos para resolver todas as reclama\u00e7\u00f5es o mais r\u00e1pido poss\u00edvel.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t<details id=\"e-n-accordion-item-1443\" class=\"e-n-accordion-item\" >\n\t\t\t\t<summary class=\"e-n-accordion-item-title\" data-accordion-index=\"4\" tabindex=\"-1\" aria-expanded=\"false\" aria-controls=\"e-n-accordion-item-1443\" >\n\t\t\t\t\t<span class='e-n-accordion-item-title-header'><div class=\"e-n-accordion-item-title-text\">  04 <h3>  O que posso fazer se n\u00e3o estiver satisfeito com a resposta \u00e0 minha reclama\u00e7\u00e3o?<\/h3> <\/div><\/span>\n\t\t\t\t\t\t\t<span class='e-n-accordion-item-title-icon'>\n\t\t\t<span class='e-opened' ><svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-minus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h384c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span>\n\t\t\t<span class='e-closed'><svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-plus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H272V64c0-17.67-14.33-32-32-32h-32c-17.67 0-32 14.33-32 32v144H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h144v144c0 17.67 14.33 32 32 32h32c17.67 0 32-14.33 32-32V304h144c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-1443\" class=\"elementor-element elementor-element-11aab0f e-con-full e-flex e-con e-child\" data-id=\"11aab0f\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-29e670d elementor-widget elementor-widget-text-editor\" data-id=\"29e670d\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Se voc\u00ea n\u00e3o estiver satisfeito com a resolu\u00e7\u00e3o inicial da sua reclama\u00e7\u00e3o, pode solicitar uma revis\u00e3o adicional. Por favor, indique os motivos de sua insatisfa\u00e7\u00e3o e um membro s\u00eanior da nossa equipe reavaliar\u00e1 seu caso com prioridade.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t<details id=\"e-n-accordion-item-1444\" class=\"e-n-accordion-item\" >\n\t\t\t\t<summary class=\"e-n-accordion-item-title\" data-accordion-index=\"5\" tabindex=\"-1\" aria-expanded=\"false\" aria-controls=\"e-n-accordion-item-1444\" >\n\t\t\t\t\t<span class='e-n-accordion-item-title-header'><div class=\"e-n-accordion-item-title-text\">  05 <h3>Quem avalia as reclama\u00e7\u00f5es na Seekapa?<\/h3> <\/div><\/span>\n\t\t\t\t\t\t\t<span class='e-n-accordion-item-title-icon'>\n\t\t\t<span class='e-opened' ><svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-minus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h384c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span>\n\t\t\t<span class='e-closed'><svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-plus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H272V64c0-17.67-14.33-32-32-32h-32c-17.67 0-32 14.33-32 32v144H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h144v144c0 17.67 14.33 32 32 32h32c17.67 0 32-14.33 32-32V304h144c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-1444\" class=\"elementor-element elementor-element-9a2021e e-con-full e-flex e-con e-child\" data-id=\"9a2021e\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-df489e9 elementor-widget elementor-widget-text-editor\" data-id=\"df489e9\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>As reclama\u00e7\u00f5es enviadas \u00e0 Seekapa s\u00e3o revisadas pela nossa equipe de atendimento ao cliente. Problemas complexos ou que exigem investiga\u00e7\u00e3o adicional podem ser escalados para a gest\u00e3o s\u00eanior para garantir uma revis\u00e3o justa e completa.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t<details id=\"e-n-accordion-item-1445\" class=\"e-n-accordion-item\" >\n\t\t\t\t<summary class=\"e-n-accordion-item-title\" data-accordion-index=\"6\" tabindex=\"-1\" aria-expanded=\"false\" aria-controls=\"e-n-accordion-item-1445\" >\n\t\t\t\t\t<span class='e-n-accordion-item-title-header'><div class=\"e-n-accordion-item-title-text\">  06 <h3>Existe uma maneira de acompanhar o status da minha reclama\u00e7\u00e3o?<\/h3> <\/div><\/span>\n\t\t\t\t\t\t\t<span class='e-n-accordion-item-title-icon'>\n\t\t\t<span class='e-opened' ><svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-minus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h384c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span>\n\t\t\t<span class='e-closed'><svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-plus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H272V64c0-17.67-14.33-32-32-32h-32c-17.67 0-32 14.33-32 32v144H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h144v144c0 17.67 14.33 32 32 32h32c17.67 0 32-14.33 32-32V304h144c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-1445\" class=\"elementor-element elementor-element-4ffd721 e-con-full e-flex e-con e-child\" data-id=\"4ffd721\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-c996b02 elementor-widget elementor-widget-text-editor\" data-id=\"c996b02\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Atualmente, n\u00e3o temos um sistema de acompanhamento ao vivo para reclama\u00e7\u00f5es. No entanto, ap\u00f3s enviar uma reclama\u00e7\u00e3o, voc\u00ea receber\u00e1 atualiza\u00e7\u00f5es por e-mail sobre o status e o progresso da nossa investiga\u00e7\u00e3o sobre seu problema.\u00a0<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Seu Feedback \u00e9 Importante para N\u00f3s Na Seekapa, buscamos a excel\u00eancia em tudo o que fazemos. No entanto, reconhecemos que podem ocorrer situa\u00e7\u00f5es em que sua experi\u00eancia n\u00e3o atenda \u00e0s expectativas. Se voc\u00ea tiver alguma preocupa\u00e7\u00e3o ou problema, compartilhe conosco usando o formul\u00e1rio abaixo. Estamos comprometidos em responder ao seu feedback de forma r\u00e1pida e [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"elementor_header_footer","meta":{"footnotes":""},"class_list":["post-13404","page","type-page","status-publish","hentry"],"acf":[],"aioseo_notices":[],"_links":{"self":[{"href":"https:\/\/seekapa.com\/pt\/wp-json\/wp\/v2\/pages\/13404","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/seekapa.com\/pt\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/seekapa.com\/pt\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/seekapa.com\/pt\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/seekapa.com\/pt\/wp-json\/wp\/v2\/comments?post=13404"}],"version-history":[{"count":0,"href":"https:\/\/seekapa.com\/pt\/wp-json\/wp\/v2\/pages\/13404\/revisions"}],"wp:attachment":[{"href":"https:\/\/seekapa.com\/pt\/wp-json\/wp\/v2\/media?parent=13404"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}